Update on Partial Service Interruption - 05/12/2024

December 5, 2024

We want to address the recent partial service disruption that occurred on Thursday, December 5th 2025, between 19:42 and 21:00 GMT. During this time, some users encountered difficulties accessing their AstroPay accounts or completing transactions. Our team worked diligently to resolve the problem, and full service was restored at 21:00 GMT.

We understand how important it is for you to have seamless access to your account, and we sincerely apologize for any inconvenience this may have caused. We are implementing additional safeguards to prevent such issues in the future. We reassure that no accounts were accessed and all funds at AstroPay are safe. This issue was limited to a temporary unavailability of our services.

If you have any questions or continue to experience issues, please don’t hesitate to reach out to our support team. We apologize for the inconvenience, thank you for your understanding and continued trust in AstroPay.

The AstroPay Team

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Copyright © 2024 ASTROPAY. All rights reserved.; Larstal Limited (FRN: 901001), EMI authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 (EMRs for the issuing of electronic money and payment instruments); Larstal Denmark ApS (FTID 40514), EMI authorised by the Danish Financial Supervisory Authority; AstroPay Global (IOM) Limited (135497C), licensed and regulated by the Isle of Man Financial Services Authority as a Class 8(2)(a) and (4) license holder to provide money transmission services. AstroPay Global (IOM) Limited activities in respect of electronic money do not constitute deposit taking activities and that customers money is not protected by a compensation scheme; AP Digital (IOM) Limited (135889C), registered with the Isle of Man Financial Services Authority under the Designated Business Act, to conduct convertible virtual currency activity; Astro Instituição de Pagamento Ltda (CNPJ 34.006.497/0001-77) a Payment Institution under registration, with the legal exception of previous authorization from Banco Central, according to Resolução BCB nº 80/2021; A.P. Digital Solutions (CY) LTD (HE441868), authorized agent and distributor of e-money services for Sureswipe E.M.I. PLC (licensed from the Central Bank of Cyprus to operate as a licensed Electronic Money Institution, license number 115.1.3.26.

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