Update on Partial Service Interruption - 05/12/2024

December 5, 2024

We want to address the recent partial service disruption that occurred on Thursday, December 5th 2025, between 19:42 and 21:00 GMT. During this time, some users encountered difficulties accessing their AstroPay accounts or completing transactions. Our team worked diligently to resolve the problem, and full service was restored at 21:00 GMT.

We understand how important it is for you to have seamless access to your account, and we sincerely apologize for any inconvenience this may have caused. We are implementing additional safeguards to prevent such issues in the future. We reassure that no accounts were accessed and all funds at AstroPay are safe. This issue was limited to a temporary unavailability of our services.

If you have any questions or continue to experience issues, please don’t hesitate to reach out to our support team. We apologize for the inconvenience, thank you for your understanding and continued trust in AstroPay.

The AstroPay Team

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Copyright © 2024 ASTROPAY. Alle rettigheder forbeholdes.; Larstal Limited (FRN: 901001), EMI autoriseret af Financial Conduct Authority (FCA) ved Electronic Money Regulations 2011 (EMRs til udstedelse af elektroniske penge og betalingsinstrumenter); Larstal Denmark ApS (FTID 40514), EMI autoriseret af Finanstilsynet; AstroPay Global (IOM) Limited (135497C), autoriseret af Isle of Man Financial Services Authority som klasse 8(2)(4) licensindehaver af pengeoverførselstjenester. AstroPay Global (IOM) Limited aktiviteter i forbindelse med elektroniske penge udgør ikke indlånsaktiviteter, og kundernes penge er ikke beskyttet af en kompensationsordning; AP Digital (IOM) Limited (135889C), autoriseret ved Isle of Man Financial Services Authority ved Designated Business Act til at udføre konvertibel virtuel valutaaktiviteter; Astro Instituição de Pagamento Ltda (CNPJ 34.006.497/0001-77) en betalingsinstitution under autorisation med den juridiske undtagelse af forudgående godkendelse fra Banco Central i henhold til Resolução BCB nr. 80/2021; A.P. Digital Solutions (CY) LTD (HE441868), autoriseret agent og distributør af e-pengetjenester for Sureswipe E.M.I. PLC (autoriseret af Central Bank of Cyprus til at operere som en EMI, autorisations nummer 115.1.3.26).

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